We offer money back guarantees on all of our products. If you are not completely satisfied with the product for any reason, simply return the unused and used portion for a refund. 100% credit will be issued for unopened merchandise returned within 30 days of your receiving the original order. There will be a 25% administrative processing fee calculated against the total cost of all opened products being returned.

 

Also, the customer will be responsible for all original and return shipping costs. We will not accept product returns without a proper return authorization code (RAC) and we will only provide return authorization codes (RACs) no later than 30 days after an order was received

 

 

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization code (RAC) will be refused. Sorry, there will be absolutely no exceptions.

 

Please call us 1-800-448-1538 during our normal business hours or email us at CustomerService@NutraWeb.com with a request for a product return authorization code (RAC) prior to returning any merchandise. Merchandise must be returned in sealed sellable condition in order to receive complete product credit.

 

 

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt, email us at CustomerService@NutraWeb.com. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise

 

 

International Orders are shipped via FEDEX International or USPS Global Priority Mail. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below).

 

International Shipping Restrictions:

 

1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.

 

2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."

 

3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed."

 

4) The customer is responsible for any duties or taxes that may apply.

 

 

Orders received before 1 PM eastern standard time will be processed and usually ship that same day. Orders received after 1 PM eastern standard time will be processed immediately but will not ship until the following day. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice.

 

 

We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging utilizing either USPS Priority Mail, UPS Ground, FedEx, and DHL shipping methods. The shipping choice is determined by the utilization of our proprietary shipping intelligent e-software solution. Our software bases your shipping method by coupling your ship to location (zip code) to the most efficient shipper.  Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order (UPS shipments only). Please be aware of the fact that USPS does not provide package tracking information with their shipments. *UPS and FedEx do not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date. Free Shipping Get Free shipping for Orders of $100.00 or more being shipped via  FedEx Ground, UPS Ground, or USPS Priority, within the 48 contiguous United States.